How to fix a problem like the rental market?
The private rental sector suffers from a lack of transparency. Good landlords have a hard time identifying good tenants, and good tenants have a tough time identifying good landlords. As a result both parties often encounter bad apples! The countless amendments to the law over the years haven’t really solved the problem and existing reference checks often aren’t sufficient.
Tenancy Passport aimed to provide a solution to this issue.
The idea with tenancy passport was to make it easier for good tenants and good landlords to demonstrate their trustworthiness. Through the concept of the tenancy passport, A tenant can upload all the standard information required for renting, build up a reputation and get verified by other users in the system. Likewise landlords can do the same, uploading agreements, certificates and other relevant information to their passport and sharing with prospective tenants easily.
Initial user flow diagram of application created using Adobe XD and Overflow.io
The application allowed the user to maintain a profile, and upload relevant documents. They could easily share their profile complete with documents as a 'passport' to a prospective landlord/tenant.